A few weeks ago, A le stuck a me age up on their Higher Education store (EU only) stating that due to a new national agreement for Higher Education individual purchases, any Macs purchased from the store would receive three years of parts and labor coverage at no extra cost. When I later purchased a MacBook from the HE store, I was so excited to be picking up a new Mac as to not notice that the sign had disa eared. I was rea ured later on by several people in the su ort forums who showed me this extract from the HE Store's Terms and Conditio (no, not this one! Yes, there are two T%26am Cs *sigh*):
"10.1.1 All A le-branded desktop and portable computer products shall be subject to a 36 calendar month warranty period commencing from the date of delivery."
When I received my MacBook, I checked the included booklet regarding my warranty: the above clause is nowhere to be seen. I tead the booklet talks exclusively about my one year limited warranty with no mention of Higher Education or extended warranties. Likewise, when I use A le's tool to check how much A leCare you have remaining, it retur a result of 356 days. A le has confused me even further by allowing people who have purchased new Macs from the HE Store to purchase 3 year telephone coverage for around ound;50. When I bought my MacBook, there wa 't even an option to purchase A leCare in the build to order section!
I'm not the only one to feel confused. People over at the A le su ort forums (1, 2, 3) and the MacRumors.com forums are equally mixed up. So, what's the deal A le?
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