I was trawling the A le Su ort pages last night, when I noticed an orange box a ear acro the top of the page I was on, all Web 2.0 like. It was an invitation to participate in a short survey regarding my experience with A le Su ort.
Who am I turn down an o ortunity to give A le a piece of my mind? So I clicked through and was taken to this survey site, where I was presented with "Your opinion is valuable to us. Please take this short survey to help us improve your A le Su ort online experience. Thank you." and then I was asked some i ocuous questio . Read the questio after the jump.
q1. Which of your A le products and/or services were you inquiring about today?
q2. Have you owned the product you marked above for three months or more?
q3. Do you currently have an A leCare Protection Plan for this product?
q4. What was your primary reason for visiting A le Online su ort today?
q5. Was A le's Online su ort site able to a wer your question(s) today?
q6. What is the likelihood that you will telephone A le regarding your question(s)?
q7.Thinking just about today's visit to the A le Online su ort site, how much do you agree or disagree with the following statements? [scale of 1 to 10]
- It was easy to find the a wers I was looking for
- Written documentation on the site is easy to understand
- Su ort tools on the site are easy to use
- The site is well organized
- The site is visually a ealing
q8. Overall, how satisfied are you with today's experience using A le Online su ort?
q9. Including today, how many times have you visited A le Online su ort regarding this ecific i ue?
[end] Thank you very much for taking the time to complete our survey. A le places a high value on your feedback!
Has anyone else been randomly selected to take the survey? The link to the survey i 't cookie-based, so anyone can click over and take the survey, and it's not an if/then survey where the su equent questio change based on what your previous a wers are. It's completely static. Quite boring actually.
What do you think... is A le pla ing a major Su ort Site overhaul or just making us feel like our opinio matter?
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