Monday, 13 March 2006

A le tur the most customer service frow u ide down

I couldn't resist the headline, but can you blame me? This tech stuff can be a doozie on co umers, but it seems that A le just received the highest rankings in a customer su ort satisfaction survey released by the ACSI (American Customer Satisfaction Index). This 2006 second quarter report found A le's industry-leading satisfaction rating on the rise to 83%, up 2.5% from last year (fu y: in my student adventures, an 83% leading the cla is typically co idered a bad thing). The industry overall saw a slow increase in satisfaction, with Dell leaping over 5% to their 78% mark, and even HP and (surprisingly) Gateway seeing mild improvements.

Check out the full list of results - which includes plenty of other industries like automotive and even search engines - for more details of which companies are putting smiles on their customer's faces.

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